TECHSTAFF, INC.							
SCOPE OF SERVICES

Founded in Seattle, WA in 1980, TECHSTAFF, INC. is a local technical staffing service that provides short and long term contract staffing, recruiting services for your in-house personnel, and payroll services for Computer Services, Information Technology, Telecommunications, Multimedia/Graphics, A&E, and Environmental industries.  We have been providing staffing services to both private and public sector clients for the past 20 years.  

TECHSTAFF provides a full range of staffing services to our clients:

•  CONTRACT STAFFING SERVICES  •  TECHSTAFF, located in downtown Seattle, Washington, currently has eight in-house staff with our field personnel on contract assignments ranging from 25-35 per week.  We employ our people directly for contract positions.  Techstaff is responsible for paying its contract employees hourly wages and is responsible for paying all taxes associated with the employer/employee relationship, including but not limited to:  federal income withholding tax, FICA, unemployment compensation taxes and industrial insurance premiums.

•  RECRUITING SERVICES FOR PROJECT STAFFING AND DIRECT PLACEMENTS •   TECHSTAFF provides recruiting services for client's direct  personnel either on an employer fee paid or "conversion to full time" basis.  Placements have ranged from candidates with one to two years plus experience for entry and mid-level positions to senior level management.

•  PAYROLL SERVICES  •  On an as needed basis, TECHSTAFF will provide payroll services for clients who have identified candidates they wish to work with for a short term project or on a trial basis without making a commitment to a full time hire.

Among the resources allowing us to locate and identify the needed candidates for positions are:

•  A computerized database of over 10,000 resumes that can be quickly searched by "key words" for the necessary skills.
•  An active presence on the WWW, our home page is at www.csrtech.com, with active searches and listings for candidates for current and upcoming requirements.
•  An active presence in local associations has provided us with a strong referral network to identify those qualified candidates who may not be actively looking for a new position.

The company employs technically skilled people ready to work on special project assignments as required by our clients.  TECHSTAFF, INC. employees are assigned to client sites and take task direction from and work under the client's supervision and control.  TECHSTAFF, INC. absorbs all recruiting costs and pays all employment taxes, and provides an employee benefit program for field employees to help us retain qualified staff.

TECHSTAFF, INC. services our clients from our office in Seattle’s University District located at:

	4500 Ninth Avenue NE, Ste 300 , Seattle, WA 98105
	Direct Phone:	206-634-4182 (24 Hr Voice Mail)
	Direct Fax:	206-633-6049

Our mailing address is:

	6201 15th Avenue NW, #B541, Seattle, WA 98107-2382
	Phone: 	206-382-5555 or 1-800-326-7218 with 24 Hour Voice Mail
	Fax:		206-382-5556 (24 Hour)
	E-Mail:	csrtech@csrtech.com (24 Hour)

TECHSTAFF, INC. provides a full range of services for our clients, including: recruitment, screening and interviewing, reference checking, training, etc..  We take an active role as the employer through on site visits and regular contact with our employees on contract assignments.

Our office hours are 8:00 am to 5:00 pm, but to better service our clients, our office has 24 Hour Voice Mail, Fax and E-Mail capabilities.  Two of our staff are accessible 24 Hours a day by pager or cell phone  to receive and respond to orders if need be. We will respond to your requirements as quickly as possible to confirm receipt and clarify any requirements, and again within one day to let you know how we are doing with your search.  

Our Key Staff:

										E-Mail
	Mary Irvine, CTS, 	President				mirvine@csrtech.com

	Debra Grant		Recruiting - A/E, IT/IS			debra@csrtech.com
				Diversity Recruiting

As we are a small firm, it is our belief that anyone who answers the phone should be able to help our clients, candidates, and employees therefore we have those staff members who be most likely to be responding to your requirements.  Should the person you were trying to contact not be available please don't hesitate to ask someone else to assist you.  In addition to our core staff, we utilize some experienced off-site recruiters to expand our recruiting capabilities in specialized areas.

RECRUITMENT, RETENTION AND QUALIFICATION OF PERSONNEL

Techstaff's vision is to be an approachable resource for client and candidate alike, with innovative and mutually beneficial staffing solutions for a diversified market in the Pacific Northwest.  We feel that our procedures and policies regarding recruiting and staffing reflect this.  To assure the best possible field employees for your project, we are constantly recruiting for those skill areas in which we most often work, and our computerized database allows us to respond and recruit for specialized client requirements as well.

Recruiting:  Qualified candidates are identified from our computerized database of over 10,000 resumes and through local and national advertising, use of the internet, and by referral.  As resumes come in they are logged in and passed to the recruiters to review (within 1-2 days) and source by primary industry code.  This allows recruiters to quickly identify candidates for current and upcoming requirements.  Once reviewed, resumes are batched, scanned, edited, indexed into the database, and then filed by primary source code.  Should a recruiter need to contact an applicant immediately they will copy the resume, screen the candidate and manually enter the resume into our system to record pertinent notes.

Techstaff is committed to diversified recruiting and to assist our efforts to locate qualified candidates we:
•  have assigned Debra Grant to direct and monitor this program. 
	•  participate in local area diversity recruiting task forces
•  work with colleges, universities, community colleges and technical schools as resources for candidates
•  network with minority industry associations

Techstaff has always obtained a high percentage of its field employees from referral by other employees, past applicants, our client base, and our association contacts.  We feel that this has enabled us to provide our clients with a highly qualified, diverse pool of candidates to select from who are currently available for their requirements.

Phone screening allows our recruiters to pre-qualify candidates for specific and general requirements, and we have developed forms for use with screening and interviewing candidates so that there is consistency of information.  This allows all recruiters to work effectively with candidates, whether or not they did the interview or screening.

Interviews:  Whenever possible it is our policy to bring candidates in for a face-to-face interview prior to submitting them to a client for a requirement.  This allows us to get additional information, samples of work or certifications, and to give more information about working with Techstaff to the candidate.  Our interview includes:

	•A review of employment history
	•Skills oriented questions to determine overall work experience and qualifications
	•An orientation to working as a temporary employee with Techstaff
•Behavioral questions to identify how well the candidate may work as a temporary and in what type of work setting they are most comfortable

Based on information received during the screening and interview process, the recruiter will make an initial determination whether to proceed at this time with the reference checks and hiring process.  A minimum of two to three reference checks are then completed for candidates and a "hiring" decision made prior to submitting a candidate for a requirement.  Candidates who are assigned to a project are brought into the office a second time to complete employment paperwork, pick up time sheets and employee handbook, and to get a review of policies and procedures for field staff.  If the client's time frame prohibits bringing them back into the office, a recruiter will make a site visit to get this information.  As a part of the selection process we also encourage our clients who are staffing for specialized or long term needs to do in person interviews.  This allows both client and candidate to be sure that there is a "fit".

Confirmation of availability and qualifications:  It is a Techstaff policy to always contact a candidate prior to submitting their resume on a project.  Although this may take us a little longer to get the resume to you, it does assure you that: the candidate is available, we have talked to them about your requirement, they are both available and qualified to do the work, and that they have agreed to work through Techstaff on the project at the agreed upon rate.  We feel that this is an important step for both our candidates and clients.  

Tracking Information:  Our computerized database is used to track information on availability, submittals, work preferences, references, etc.  We are able to flag such things as why we have placed a call, if someone is working, if they have been screened, source and skill codes, the last date contacted, and the next date of contact.  Candidates who have been identified through our searches for specific job orders have their resumes "attached" to the job order so we can continue to track submittal and hiring information.  At the time a candidate is being considered for a project we will create their recruiting folder to include their resume, work samples, references, and a recruiting activity sheet showing where they have been submitted, position title, and rate.  Once assigned to a project, the job order and start date are included.  This always gives us an ongoing manual record to refer to in addition to the information in the computer.

Retention/Quality Control and Contact:  Once a Techstaff field employee has been assigned to a project we will do a follow up call to the client supervisor on the first day to determine that the employee is there and things are progressing as expected.  At the end of the first day we will generally place a call to our employee to confirm how they feel the assignment is going.  We will place an additional call within a few days to confirm that things are going well.  If we identify problems, we will work with client and candidate to correct the problem or will replace the employee on the project.  We will continue to do "Q/C" calls throughout the length of the assignment with both client and employee, and take our role as the employer seriously.

When we have multiple people assigned to one location, we may ask permission to hand deliver payroll deposit slips/checks.  This allows us to have a visible presence on site and better maintain contact with our employees and helps to strengthen our role as the employer.  In addition, we try to meet with field staff on a regular basis, either individually or as a group.

As a part of our ongoing quality control, at the completion of an assignment we will send the client supervisor a performance evaluation form to complete and return to us.  This allows us to monitor how well the employee has done and becomes a part of their recruiting file.

Retention/Employee Benefit Program: To assist in both recruiting and retaining qualified contract staff, we have designed a benefit program to help meet the needs of our contract staff, and have structured it so that our contract employees can take advantage of it.  We the following benefits in place for our field employees:

•  Flexible Spending Account to allow for pre-tax withholding on medical premiums and dependent care coverage, and access to low cost individual health care
	•  Direct deposit of weekly pay checks
	•  Credit Union Affiliation
	•  Referral Bonus Program

In-house Staff Training and Compensation Structure:  Our recruiting staff receives in-house "on the job" training for their positions, which includes the utilization of industry specific training tapes and personal coaching and training from a senior recruiter, as well as attendance at industry meetings, conferences and seminars.  Additional training in employment law and personal development is also provided as the opportunity allows.  One member of our staff holds a CTS certification, Certified Temporary Staffing Specialist, through the National Association of Personnel Services, which includes specific training on Title VII, EEO, and the industry.

Our In-House staff is compensated on a base salary plus both and individual and team commission.  Our team commission provides a compensation to all for working on any lower margin and/or payroll service requirements, where individual commission may not be so high, encouraging them to work to find the best qualified candidates for all of our clients, not just those bearing the highest margins as well as to support their teammates.

Industry Involvement:  Techstaff is a member of the National Technical Services Association, the National Association of Temporary and Staffing Services, and the National Association of Personnel Services, which allows us to keep informed on legislative developments, industry trends, and take advantage of industry specific training opportunities.  Techstaff is also actively involved in many local industry associations that enable us to learn more about the fields for which we are staffing, and network with individuals involved in those industries.

TECHSTAFF, INC. approaches project staffing as a partner with client and employee alike.  Our in house staff works closely with you to anticipate and fill your staffing requirements and monitor the performance of our field staff.  Our field employee(s) will work at your site and under your supervision becoming a part of your project team and giving you the ability to control the progress of the project.  TECHSTAFF offers unparalleled responsiveness and quality of service at competitive, highly flexible rates and contract terms.  TECHSTAFF, INC. successfully competes head to head with the largest firms in the business, yet offers the advantages of a smaller business:  flexibility, responsiveness, quality, desire, accountability, attention to detail, high ethical standards, and focus.

EEO COMMITMENT:  TECHSTAFF, INC. is an Equal Opportunity Employer.  Assignments are filled from our available work force with employees who have the best set of skills, training and experience that match our client's requirements without regard to race, sex, age, religion, national origin, physical handicap or other proscriptions by city, state or federal law.  

TECHSTAFF's recruiters regularly attend seminars on all aspects of employment regulation and diversity in the workplace and are made immediately aware of any changes that may occur.  All staff members have completed or are in the process of completing training in all EEO, ADA laws.  Monthly reports are given to recruiters showing our progress toward meeting our affirmative action and diversified recruiting goals.

To assist in accurate reporting and monitoring of our performance, at the time of hire, we ask our employee to complete an affirmative action information form.  This form is kept with payroll records and a monthly report is given to recruiters.  This is an effective program to help us be aware of how well we are meeting our affirmative action and diversified recruiting goals.